I have had just had this issue with one of my clients external drives. You will need to use that part number when Instead, they have Part Numbers printed on the

External USB products like FreeAgent and OneTouch do not have ST model numbers. When you submit a drive for return to Seagate through the online Warranty and Returns process, the form will ask for your Serial Number, Model Number and SeaTools Test Code. The drive is, in fact, bad and that there is virtually no chance that a good drive is being returned. The online RMA submission system will use the SeaTools Test C code number to help process the exchange of your product. SeaTools Test Codes are based on the type of test that failed and the product serial number. Selecting this icon will display a box with three tabs of information about the failure - hints, warranty checking with a SeaTools Test CodeĪnd the log file with test results. Lid warranty test, it will display this File Info icon: When SeaTools for Windows determines that a drive has failed a va Hope this short info will help you - do not forget to vote.

That will left only and only pcb and usb port/cable. If hdd works correctly, switch to power supply supplied with the casing, if you can read the data, that way you will exclude power supply as culprit, it works. If power supply, usb cable and usb port are ok, and hdd is out of warranty, then i would suggest opening of the case and connecting hdd directly to the computer via sata cable. as you supplied only fragmentary data - only generic solution can be provided.īefore you do anything else, check your power supply, check your usb cable and check usb port, check all three on another computer as well. i assume that this is on external hdd?Īsking that sort of the question you should provide manufacturer of hdd, internal or external, what wer the symptoms, what is the size of hdd, what o/s you use, this is helping in providing detailed and correct solution. This code usually suggest that this is lba (logical block addressing) issue, i am suspecting your pcb board being at fault or usb port or usb cable or power source.

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